Resetting a User Password

In most cases, users should reset their own password by clicking Forgot Username or Password? under the main login prompt. However, if needed, you can generate a temporary password by updating the user’s profile.

Note: Your role may prohibit you from resetting the password of users with a role higher than your own (hierarchy depicted in the list of roles below).

Required role: System Administrator or District Assessment Coordinator or Data Administrator

1. Access the start page and choose Rostering from the main menu.

2. Select Manage Users.

3. Enter your search criteria.

4. Select the correct profile and click View/Update.
   

5. In the All Roles section, click Request Password Reset.

   You will see a message that states user password reset requested.

6. At the bottom of the page, click Submit to complete the process.

   The User Profile Summary page appears. You will see a message that states that the profile has been updated successfully. The page also displays the user name, a temporary password, and a confirmation that a password reset link was sent by email.

   Note: If you are resetting the password for an Instructor, you must click Submit a second time on this page.

7. You can communicate the temporary password to the user, if needed.

   When logging in with the temporary password, the user is immediately prompted to create a new password.