Questions and Issues for Proctors

Your MAP profile was not assigned the Proctor role. Contact a MAP leader in your school or district.

Your MAP profile was not associated with a class of students for this term. (This association must happen every testing term.) Contact a MAP leader in your school or district.

By default, you only see the testing sessions you created. To see testing sessions others created, change the Created By filter:

Double check your search criteria. If the student is still missing, the best practice is to notify a school or district leader. Or, if allowed by your school policies, you could add the student profile—see Creating a Student Profile. But, be sure to notify your MAP leaders so they can keep all records in sync.

1. On the student computer, click Clear.

2. On the student computer, refresh:

   F5 (Win) –or– Command+R (Mac) –or– on toolbar (iPad/ChromeBook)

3. If the name is still missing—On your proctor computer, check if the student is missing from the list—if needed, click Add More Students.

4. If the name is still missing—On your proctor computer, check the status. It must be "Awaiting Student."

   1. If the status is "Suspended"—Select the student, click Select Action, and choose Test Again.
   2. If the status is "Confirmed"—Select the student, click Select Action, and choose Do Not Confirm. (You will confirm again later.)
   3. Ask the student to sign in again.

On your proctor computer, select the student, click Select Action, and choose Do Not Confirm. Ask the student to sign in again.

This prompt indicates a conflict with the test restrictions set up by your district. The prompt explains the reason—for example, the test frequency may be limited to once per testing term.

In some cases, you may have the Resume Test option, which continues the suspended test.

Otherwise, choose Start New Test (which starts the test over from question 1) or Do Not Confirm (which disallows the student from taking the test again this term). (Cancel will close this prompt but that's all). You may need to assign a different test for the student. Or, contact a leader in charge of MAP assessments (he or she may need to temporarily adjust the test restrictions).

On the proctor computer, Test Students page, click Add More Students.

1. Confirm student status is Completed, Terminated, or Suspended.

2. Select the student, and then select Test Again.

   The student status changes from Completed to Awaiting Student.

3. Select the student and click Assign Test(s) to assign a new test.
4. On student's computer, log in again with same session name and password.

See the full list of possible student test statuses and actions available.

Note: Students with tests that have been suspended will revert to Awaiting Student.

1. Select the student and click Select Action.

2. If the status is To Be Confirmed—choose Do Not Confirm.

   —or—

3. If the status is Testing—choose either Suspend or Terminate:
   • Use Suspend if the student might need to take the test later this term.

   • Use Terminate if you know the student will not need the test later this term.

     Note: Use caution, because Terminated tests will count toward the frequency restriction, if enabled. As a result, the student would be restricted from taking the test for the rest of the term.

4. Click Select Action > Test Again.

5. When the status changes to Awaiting Student, assign the correct test.
6. Have the student sign in again.

On the student computer, refresh:

Check audio level on headset.

On the student computer, refresh:

If still not working, here's a quick fix:

1. On your proctor computer, select the student and choose Select Action > Pause.
2. Select the student again and then choose Select Action > Resume.
3. After the student clicks Resume, a new question appears.

Or, to skip the question and report the problem to NWEA:

1. On your proctor computer, hover over the Proctor Interrupt PIN to reveal the code:

   

2. On the student computer, type:  Ctrl  +  Shift  +  P   (or Ctrl+Shift+L).
3. In the window that appears, type the PIN code.

4. Type a description of the problem with the test question.
   Note: The MAP system captures the test name and question number for you.

5. Click Resume Test.
   The MAP system sends the report to NWEA to be addressed, and the test resumes with the next question.

On the student computer, refresh:

If question still does not display:

1. On your proctor computer:
   1. Select the student.
   2. Click Select Action, choose Suspend, and click OK when prompted.
   3. Select the student again.

   4. Click Select Action and choose Test Again.

      Test Again will continue the test where the student left it.

2. On the student computer:
   1. Click Ok at the prompt.
   2. Join the test again.

No, the tests are associated with the students, not the test sessions. Closing or deleting a testing session does not affect test results. Students can resume incomplete tests in the same or another testing session.

Although it's possible to leave your testing session running until more students arrive, you cannot keep it running overnight. Every night, they are closed automatically, and any students left in a testing status switch to suspended status.

Note: Your Proctor profile is also limited to running only one testing session at a time. If needed, you can add students to a testing session by clicking the Add More Students button.