Resetting a User Password

In most cases, users should reset their own password by clicking Forgot Username or Password? under the main login prompt. However, if needed, you can generate a temporary password by updating the user’s profile.

Note: Your role may prohibit you from resetting the password of users with a role higher than your own (hierarchy depicted in the list of roles below).

Required role: System Administrator or District Assessment Coordinator or Data Administrator

1. Access the start page and choose Rostering from the main menu.

2. Select Manage Users.

3. Enter your search criteria.

4. Select the correct profile and click View/Update.
   

5. In the All Roles section, click Request Password Reset.

   Important:

   • The new password does not take effect until you submit all changes to the user profile.
   • If the user profile:
     • includes an email address, the password is automatically sent via email;
     • has no email address, the password displays on the screen after you submit all changes, and you must email it to the user manually.

6. At the bottom of the screen, click Submit when the page refreshes.

   The User Profile Summary page appears.

   • If you are resetting the password for an Instructor, you must click Submit a second time on this page.
   • A message states that the profile has been updated successfully. The page displays the new password or a confirmation that the password was sent by email.

7. If the password displays on the screen after you submit the profile, communicate the temporary password to the user.

   When logging in with the temporary password, the user is immediately prompted to create a new password.